Telesales Training

Does Your Team Need Telesales Training?

Telesales training is something that many businesses overlook, however in the husstle and bustle of the day to day grind, it may well be easy to overlook the need for good training.

If your business has a telesales team, how are they performing?

Could they work harder, do they have drive and motivation to succeed or put in the extra effort?

Why Is Telesales Training Needed?

Your sales team can be a very powerful asset, or a very expensive overhead, depending on how they are performing.  The telesales approach is important, getting past that gatekeeper.

If the telesales team is not achieving it’s full potential, then it can be like a millstone, draining resource and cash.

Like any team, sales staff need to come back to the drawing board from time to time. Like getting a car serviced, changing the oil, refilling the air conditioning and re aligning the wheels to ensure that it drives smoothly.

More and more businesses are increasing their use of the telephone as the quickest and most convenient way of establishing customer contacts.

Call centres and mail order were the fastest growing operational departments for UK organisations and these organisations recognise that telesales and telemarketing are a key part of their sales strategy.  However as we have now entered the digital age, things have moved on.

It is essential that  telesales staff represent their organisation in a professional and friendly way, using clear and effective communication to ensure that customer value is maximised and potential business is not lost.

If your staff are not trained properly on telephone sales, how much business are they losing your company?

This is why telesales training is important if you have a growing telesales team.

Some Of The Topics Covered In Training

Here are just some of the courses available covering telesales training courses:

• Why Do Customers Buy – This would covers customer transition and the physiology of buying and selling.
• Opening The Call – This would cover creating an impact and stirring interest in the opening few seconds of a phone call.
• Questioning Techniques – Questioning skills are a vital part of the selling process,
• Benefits Selling – Adding value to your products or services.
• Closing Skills – Closing your call with confidence and adding value.
• Handling Objections – There are a range of objections that customers could give to end the call.
• Appointment Making – Capturing clients attention, building rapport and generating quality appointments.

Successfully selling over the telephone requires highly effective communication skills to build genuine rapport with your clients.  To have an accurate product or service knowledge and most importantly have the confidence to listen to your customers’ needs before you offer the correct solution.

Telesales training is important for any business large or small that has a telesales department and wants it to remain efficient.

Benefits Of Ongoing Refresher Telesales Courses

There are a few reasons why businesses that have calling teams should consider telesales training from time to time.

Keep sales skills razor sharp ensure bad habits are stamped out learn new skills strengthen the sales team Increase performance

Sales training of any sort does cost, and is an overhead, but is it an overhead that can be done without?

If your sales team is not performing and not working at their potential, then by a little training, you could increase income by 10% or more (certainly more than the cost of the telesales training).

The Art of Communication for Telephone Selling

Building genuine rapport with customers is a skill that needs to be learned and practiced.  Understanding the importance of effective communication in the sales process is at the heart of being successful in your telesales roll.

Listening is also an essential part of the selling process, and one skill that many sales people do forget about.

Understanding where the prospect is in the selling process comes from listening to their responses to both open and closed questions.

Finding A Good Telesales Training Agency

Finding a good telesales training company is difficult as the internet is such a big place.

You could just onto a search engine and pull up millions of results.  Then start going through results one by one.

The top results of telesales training companies on Google do not make them the best.  It means that they have optimised their websites the best, or are paying for PPC advertising to appear at the top.

We want to help you compare quotes from local telesales training companies that know your industry.

The alternative is filling in form and let us get quotes for you to compare.

What Are The Costs For Telesales Training?

Any training is normally carried out at your offices, the trainer would come in and do a group training session followed by workshops and role play.

The costs of sales training will vary from agency to agency, so it is work shopping around and getting quotes.