Telesales Agency

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The UK has over 300 telesales companies, ranging from smaller agencies of around 5-10 employees, up to larger telesales companies that have over 100 staff.  

We can help you find the right agency for you.

It is an outbound lead generation service and is used primarily for selling over the phone (hence the insert ‘sales’).

Finding an agency is easy with the internet, however finding the right telesales agency for your business is not quite so easy, as there are so many to consider.

What Is Telesales And Why Is It Important?

Telesales requires selling your businesses’ products or services over the phone. It can be extremely effective in staying ahead in today’s competitive business environment as it can help you to:

  • Generate sales leads and increase sales
  • Achieve profit targets
  • Advertise your products or services regardless of distance
  • Increase brand awareness
  • Provide customer service
  • Perform market research
  • Be more engaging and direct as a brand

Telesales training will ensure good productive staff members that can produce results.

Is Telesales The Same As Telemarketing

This is often asked, is telesales and telemarketing are not just the same thing?

They are actually different.  Both are telephone based forms of marketing, but the clue is in the name.

  • Telesales – This is when a salesperson is trying to sell an actual product or service over the phone.  This is when the customer gives their credit card information to buy an actual product from the sales person.
  • Telemarketing – This is when a sales person is calling up to find some information, generate a meeting, do some market research.  No payment is taken over the phone, but there is an objective.

There are more telemarketing companies in the UK than there are telesales, since telesales has been somewhat replaced by digital marketing.  People buying products and services over the internet have made telesales less popular than it was 20 years ago.

Is There A Negative Stigma To Telesales?

Many businesses decide to take on telesales themselves.  They employ an in-house team or do not hire the right agency which is why their cold calling can be annoying and frustrating for potential customers.

Creating a negative impression of your brand in this way can be damaging and the number of businesses continuing to do this wrong aren’t helping in changing perceptions.

However, companies who specialise in telesales do so for their skills, training and experience.  

They know the art of persuasion, have a proven track record and have strict performance targets and standards.  

The right telesales company could bring you dramatic results when it comes to boosting your business which you’ll be able to monitor and oversee.

The industry that has possibly given telesales a bad reputation is double glazing.  In the days before mobile phones, a telesales call would come in just as dinner is being served, or as the children are going to bed.  This is actually more telemarketing than telesales as the sales person is trying to generate a meeting.

5 things to ask a telesales agency

  1. What experience does your team have?
  2. Have you done calling for any other company within my sector?
  3. What about marketing data?
  4. What differentiates you from other agencies?
  5. Are there any additional costs I should be aware of when it comes to my campaign? 

    Telesales prices do vary as all agencies set their own rates.  Daily rates range from £150 up to £600.

    Since all telesales are different, each with difference industry experience and salesperson experience.  For this reason, shopping around for quotes on telesales is important from different agencies.

    Ask For A Taster

    Rather than signing up for a month or three month contract, it is wise to ask for a taster.  Maybe a few days of telesales to see what results are generated.

    Telesales should quickly generate results quickly, but it is a numbers game.  Not every call is going to result in a sale, but it is not reasonable to give weeks or months to test the water.

    It is unlikely telesales companies will be willing to do a free trial, as employing staff is expensive.  It is therefore a little unreasonable to ask for 4-5 days free of charge to see what comes of it.

    A trial period is quite common, both for you and for the telesales company.

    Compare Multiple Telesales Quotes

    All telesales agencies set their own fees, and they are the same.  Day rates can range from £100 a day to over £600, so it is wise to shop around and compare prices.

    We live in a world of price comparison, whether we are comparing products from supermarkets, comparing insurance prices, comparing house prices, cars, gym membership, the list goes on.

    For this reason, getting quotes from 4-5 different telesales agencies is wise.  Each will charge different fees per day.  Telesales is charged per day, they do not work on a commission basis.

    We aim to help you get the best campaign, for the lowest price (as any good price comparison website does).  

    Rather than spending time going through websites on google, just fill in the form above to find the ‘right’ telesales agency.

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