There are many specialist agencies in the UK that do telemarketing for banks . As banks need such good phone support, using a telemarketing company (or call centre) is far easier than employing staff direct. The problem is, finding experienced telemarketing companies. That is where we come in, as a price comparison website we can get you quotes to compare.
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Consider all the day to day enquiries there may be, covering a whole range of topics that people want to discuss on the phone. You now have sophisticated and interactive websites that aim to answer questions via a troubleshooting system.
People generally do like to have a phone conversation with a person rather than spending time going through an automated trouble shooting system that is generic and non personal. Some of the topics that need phone support would be:
All of you have phone help lines and technical support to help their thousands/tens of thousands of customers to tackle the above topics plus many others that arise with regards to personal and business finance.
Both Inbound telemarketing and outbound telemarketing can be used for banks, covering many of the bullet points above. Very few banks have people on site handling questions and queries; calls normally go to an 0845 number which is normally a calling company that has been assigned access to customer/business accounts. This is to take over the day to day issues that arise and allow banks to be able to deal with less day to day issues.
Most calling is handled within the UK, but some is outsourced overseas (something that most UK customers object to).
Whilst some people find this great, a helpful solution to the difficulties of the past; others find it frustrating that they are not able to talk to their bank.
People will always want to discuss financial and banking issues on the phone and many customers do not like the idea that their queries are being outsourced to companies as opposed to directly with banks.
Global banks will make use of large call center facilities due to thousands of calls and customer queries they will receive each day and this is unlikely to chance despite the growth of online banking.
We have seen more and more banking switching to online banking and banking websites – as it is automated, takes human error out, reduces costs – yet is less personal.
One thing to remember when considering telemarketing for banks is that all telemarketing companies are independent. They set their own fees, so shopping around and comparing prices is essential. Telemarketing prices do vary from agency to agency. Some agencies charge a fee per day, others a fee for the month.
Price comparison is now used on telemarketing. Just fill in the form to get quotes on telemarketing for banks.