Calls are disruptive things, ever since the telephone was invented it has been disturbing people. For many businesses, getting hundreds of calls is just going to prevent them from doing their work. For some companies, they are not able to take calls from customers, clients, sales people, students, press, councils etc. For some companies, out of hours calls are normal, but again, handling them is hard work. For this reason, using an inbound telemarketing company is necessary.
Inbound call handling is normally based on telemarketing prices per call handled. When a call is taken (and over a certain number of seconds) it is charged to the client. Normally re-calls in the same day are not included. It is wise to shop around and compare quotes as all telemarketing companies set their own rates and fees depending on their overheads and profit margins.
If you are selecting an agency to handle inbound calling, it is wise to shop around and compare quotes. We do advise using an agency that has experience in working in your industry, and someone local is always good.
All agencies set their own rates. Smaller agencies normally charge less per day. Larger agencies charge more (as they have higher overheads). Paying for a larger agency does not necessarily mean you are going to get better results.
The main thing is getting results, so asking the question to the agency is important. Can you guarantee us results?